Here’s the thing: The BBB never investigates customer’s complaints. The person who wrote the complaint could even totally make it up. More likely, the person who wrote it exaggerated the horror of their experience with that company, and/or are just real jerks to begin with. The reason I’m saying this because I worked at a “BBB-accredited” company and we got a bunch of real jerks who make up crap about how bad our service is, but in reality they’re just idiots who don’t know what they’re doing and blame our company whenever they themselves make a mistake. And then you have normal people reading complaints like these and thinking, “Wow, I definitely won’t go with this company, look what this person said.”

If this is true, I think they should be reported to some overarching organization who works for the good of Charlotte. Maybe someone like the BBB…but how do you report the BBB to the BBB?

To their defense though, I had a nasty battle with AT&T cell phone termination fee. Long story short…after probably 10 calls to AT&T managers and their henchmen, I got the BBB involved and the problem was resolved after 1 phone call.